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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personalize Your Support Experience with My Oracle Support by Oracle Corporation January 2009 - (Free Research) Personalize your support experience with My Oracle Support--our award-winning Web portal that offers you secure, anytime access to Oracle expertise. (DATA SHEET) VIEW ABSTRACT | GO TO

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution Manager by Oracle Corporation December 2008 - (Free Research) This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Policy Reference Guide: Blackberry Enterprise Server by BlackBerry December 2008 - (Free Research) Devices that are running the BlackBerry Application Suite can use all the IT policy rules that are associated with the supported features of the BlackBerry Application Suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

InstallShield 2010 Premier Edition with Virtualization Pack by Acresso June 2009 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. Try out InstallShield 2010 free for 3 weeks. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Oracle Helps Alltel save $30 Million per Year by Oracle Corporation April 2008 - (Free Research) This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Economics of Embedded Development, Testing, Deployment and Support by IBM December 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

New Features in DWR Version 3 by The Ajax Experience December 2008 - (Free Research) This session looks at the new features of DWR version 3, including server proxy APIs and integration with Dojo, script.aculo.us, Pub/Sub message passing and integration with JMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Forrester Wave™: Functional Testing Solutions, Q3 2008 by Hewlett-Packard Company February 2009 - (Free Research) Forrester conducted an evaluation of six functional testing solutions vendors across 96 criteria. Read this report to find out the details of their evaluation. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Sun Fire™ X4150 Server Industry-leading performance, system design excellence, and expandability by Sun Microsystems, Inc. and Microsoft April 2009 - (Free Research) The Sun Fire X4150 server is an enterprise class, two-socket, rack mount x64 system powered by the Intel® Xeon® Processor 5400 series, packing high performance and headroom expansion into a compact 1 RU footprint. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Legacy Applications onto Sun x64 Servers by Sun Microsystems, Inc. and Microsoft April 2009 - (Free Research) Many organizations are still running applications on legacy systems. There are many reasons for this such as cost of upgrading, custom software, and/or that the documentation is no longer accessible. Regardless of these reasons, organizations are still motivated to upgrade the servers on which their older applications run. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Provisioning Test and Development Systems in an SAP Environment by Informatica, formerly Applimation January 2009 - (Free Research) Best practices and new technologies for creating SAP test and development environments are detailed in this white paper. By following the practices outlined here, organizations can save time and resources and streamline data provisioning processes for non-production environments to achieve significant cost savings and better regulatory compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BridgeTrak Version 8.0 - Help Desk Ticket tracking by ScriptLogic Corporation April 2009 - (Free Research) If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

SAP on Linux: Basics, Migration Tips and How to Get Started by Red Hat June 2009 - (Free Research) This Expert Podcast explores the pros and cons of running SAP on Linux, and explains how to create a migration plan from other operating systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Nucleus Research: Force.com Drives Faster Development by Salesforce.com May 2009 - (Free Research) Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Supported Java Specification Requests (JSRs) by BlackBerry January 2009 - (Free Research) In this webcast, author Brian Zubert discusses what Java Specification Request (JSR) means, proposed addition to the Java platform, proposed and reviewed by expert group etc. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SAP Provides a Central Hub for Managing Interfaces & Web Services for Largest NA Oil Refining Co. by SAP America Inc January 2009 - (Free Research) Valero Energy Corporation selected SAP because of its ability to provide a central hub for managing all interfaces and Web services, power to serve as a single integration & development platform for nearly all of Valero's business, capability to integrate SAP and non-SAP software systems, and support for synchronous & asynchronous messaging. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HP ProLiant Servers: Family Guide by Hewlett Packard Company and Intel April 2009 - (Free Research) Shift your IT from technology that merely supports the business to technology that powers the business. The HP Adaptive Infrastructure portfolio creates the foundation for delivering better business outcomes by enabling you to reduce operational costs, accelerate speed of IT change, and deliver higher quality of service to the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting an ERP Solution: A Guide by Infor November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genius Project4Domino Versus Microsoft Project Server 2007 by Genius Inside October 2007 - (Free Research) The goal of this white paper is to demonstrate that Genius Project4Domino has a stronger ROI, is better integrated, is rich in features, and is a more cost effective (TCO) alternative - especially for Domino and Lotus Notes users. The comparison benefits for Exchange and other platforms are similar. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

When am I done testing? by ZenSOFT Services Pvt. Ltd September 2008 - (Free Research) Research and experience have shown that the cost of finding and removing defects grows exponentially with the quality of the code. That is, as each defect is removed, the cost of finding and removing the next defect increases. At what point does the increased cost of debugging grow too great? Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc. June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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