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Your search for keyword: Help Desk And Call Management Applications returned 474 results.
 
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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company

February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Fixed Mobile Convergence by BlackBerry

June 12, 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc. by BMC Software, Inc.

October 29, 2009 - (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

RAID FAQ by Nexsan Technologies

November 24, 2009 - (Free Research) Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desperate Times Call for Strategic Measures, Part II by AtosĀ Origin

November 04, 2009 - (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation

May 01, 2009 - (Free Research) Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa

July 26, 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge

August 27, 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System by AtosĀ Origin

November 04, 2009 - (Free Research) In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keynote: The Future of Ajax: The Browser Reinvented by The Ajax Experience

January 11, 2010 - (Free Research) The co-founders of Ajaxian.com discuss new browser technologies on the horizon (and in most cases, largely already here) that will power the future of Ajax applications and disrupt today's applications.
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Google Web Toolkit: An Introduction by TheServerSide.com

October 21, 2009 - (Free Research) In the early days of Java, application development with the Abstract Window Toolkit (AWT) was relatively simple.
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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact

December 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Addressing the challenges of implementing a customer-centric strategy by Infor CRM

December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for Managing ERP Software Vendors during the Software Selection Process by Panorama Consulting Group

November 2009 - (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Applying Knowledge Management to Project Management by Global Knowledge

June 2009 - (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge

December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From Development to Production: Streamlining SharePoint Deployment with DocAve® Deployment Manager by AvePoint, Inc.

June 2009 - (Free Research) This document examines the capabilities of DocAve Deployment Manager and offers tips and guidance to help streamline the SharePoint deployment process while maintaining the integrity of all SharePoint staging instances.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Agile Checklist by VersionOne Inc.

July 2009 - (Free Research) This paper presents a set of agile meeting and facilitation checklists that offer an easy framework to help guide software development teams through the various agile cycles. Read on to learn about the Agile Development Rhythms and start using the checklists presented herein to help get through the various agile cycles.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Just Enough Early Architecture to Guide Development by TheServerSide.com

October 2009 - (Free Research) This session is designed to help you capture the best architecture/technical solutions and ensure that they are repeated by all developers.
(VIDEO) VIEW ABSTRACT | GO TO

Using SLAs to Gain a Competitive Advantage by Blue Coat

December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Ten Steps to Successful Software Investment Management Through Project Portfolio Management by IBM

January 2010 - (Free Research) Discover ten steps from IBM and our partners that can help you achieve a successful project portfolio that aligns to your organizational and business strategy.
(WEBCAST) GO TO WEBCAST

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

December 2009 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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