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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management by Nimsoft, Inc.
November 04, 2009 - (Free Research) For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuration Management: Creating a functional CMDB is achievable in your lifetime by Numara Software
February 19, 2009 - (Free Research) In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL for the Real World by Numara Software
January 06, 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical and Flexible IT Service Management for the Real World by Numara Software
January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Get More Virtual with Dell and VMware vSphere by Dell, Inc.
June 09, 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Advance Your SAP Services: What Atos Origin Can Do For You by Atos Origin
November 04, 2009 - (Free Research) Atos Origin provides end-to-end SAP solutions for mid-to large-size organizations around the world - from core SAP implementations to supply chain management to upgrades and custom development. With a wealth of experience across all industries, we are among the world's most successful SAP specialists.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin
November 04, 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company
October 08, 2008 - (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PRESENTATION TRANSCRIPT: Lower IT Costs Now - Roadmap for Developing a Thin-Client Strategy by PC Connection in partnership with HP ThinClient
October 14, 2009 - (Free Research) This presentation transcript explores how thin client deployments can enable businesses to achieve efficiency and high-performance benefits in your infrastructure. Receive recommendations for developing your own thin-client strategies.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance by Shavlik Technologies
July 20, 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Five CIO Challenges Addressed by Better Change Management by IBM
March 01, 2008 - (Free Research) In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Cloud Computing: Transforming IT by Platform Computing Corporation
July 01, 2009 - (Free Research) This white paper examines the evolution of private clouds and discusses how many organizations that have implemented grid or virtual machines are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with cloud management software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Virtual Server Environment Reference Architecture: Shared Infrastructure for Databases by Hewlett Packard Company and Intel
March 01, 2007 - (Free Research) The core concept behind the Shared Infrastructure for Databases involves simple building blocks, comprised of computing elements, connected together to create a powerful, yet elegant shared database environment. This white paper describes the shared infrastructure, its benefits and HP offerings to help you implement this solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT
June 16, 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Proving Success with XOJET: How Freudenberg IT (FIT) SAP Hosting Service Reduced Costs by Freudenberg IT
June 16, 2009 - (Free Research) In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

On Demand Webcast: Cost Efficient - High Impact Business Solutions with Dell and VMware vSphere by Dell, Inc.
May 13, 2009 - (Free Research) Watch this webcast to learn how Dell and VMware are delivering integrated enterprise solutions to help reduce the cost of IT, as well as some best practices and planning considerations for cost efficiently deploying a virtual data center.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Taking Network Configuration and Change Management to the Next Level by Dorado Software
October 15, 2009 - (Free Research) This E-guide addresses configuration and change management in a partially virtual environment. Topics include: reporting on and managing virtual servers, the effects of physical changes on servers, how to extend change management processes like ITIL to cover the SAN, and handling human problems between the networking, datacenter, and storage teams.
(EGUIDE) VIEW ABSTRACT | GO TO

Leaner and Greener Because of Intel® Core™2 Processors with vPro™ Technology by Intel Technology Provider
September 08, 2009 - (Free Research) Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Implementing Best Practices: The Dell Management Console and ITIL by Dell and Symantec
March 01, 2009 - (Free Research) The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite
May 01, 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simple, Open and Affordable BPEL by JBoss, a Division of Red Hat
July 17, 2009 - (Free Research) As more and more organizations are leveraging BPEL to specify orchestration of Web services, there is a growing need for a simple, open and affordable implementation. In this session, you learn how Red Hat plans to deliver an enterprise-class, supported, open source BPEL engine as part of the JBoss Enterprise Middleware portfolio.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Planning and Deploying Server Virtualization by Dell and VMware
June 22, 2009 - (Free Research) In this Pocket Guide, brought to you by SearchServerVirtualization.com, Dell and VMware, discover the central tasks in the assessment and planning stages of a virtualization project.
(EGUIDE) VIEW ABSTRACT | GO TO

Citizant Enhances IT Flexibility and Scalability by Creating a Virtualized Dell Infrastructure by Dell and VMware
March 02, 2009 - (Free Research) Read this case study to learn how the Citizant IT group worked with Dell to design a virtualized IT infrastructure that includes VMware virtualization software to accommodate business growth, enhance IT flexibility, and improve worker productivity by creating a virtualized infrastructure in-house.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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